What is Vietnam Airlines Cancellation Policy?

Understanding the Vietnam Airlines cancellation policy is essential for any traveler who needs to modify or cancel a reservation due to unexpected changes in their travel plans. Vietnam Airlines offers different cancellation, refund, and ticket modification options, though the conditions vary depending on the fare type purchased, the service class, and when the change is requested.

Many travelers wonder if there are Vietnam Airlines cancellation fees for all ticket types. The reality is that penalties depend on the fare rules associated with each booking. While some fares allow for a partial or full Vietnam Airlines ticket refund, promotional fares may have stricter restrictions.

For personalized assistance with your specific booking, you can call +1-866-679-5070 to speak with a travel expert who can guide you through your options.

How to Cancel a Vietnam Airlines Flight?

If you need to know how to cancel a Vietnam Airlines flight, the airline allows you to manage cancellations through several channels. Passengers can access the Vietnam Airlines manage booking section from the official website, use the mobile app, or contact the support team for personalized assistance.

Online Cancellation Steps

To cancel a ticket online through the Vietnam Airlines website or app :

1. Go to vietnamairlines.com and click on "Manage Booking"

2. Enter your Booking Reference (PNR) or e-ticket number and your last name

3. Select "Search" and choose "Add a service"

4. In the "Manage Booking" window, go to "Post-sales help" and select "Refund (cancel booking and refund)"

5. The system will redirect you to the refund page where you can verify flight information and refund amount

6. Select "Request refund" to submit your request

Once processed, you will receive a refund confirmation email to the address registered at the time of booking.

Canceling Through Customer Support

Passengers who require immediate assistance can use the Vietnam Airlines customer service phone number to check their ticket's eligibility for refund or change. Many travelers also search for the Vietnam Airlines contact number for cancellations +1-866-679-5070 to receive quick guidance on cancellations, changes, and requests related to their reservations.

Vietnam Airlines' contact center operates 24/7 for essential services like booking, flight changes, and ticket cancellations . You can reach them at:

• Within Vietnam: 1900 1100

• From abroad: +1-866-679-5070

• Email: onlinesupport@vietnamairlines.com
  

Vietnam Airlines Ticket Refund: Who Can Request It?

The conditions for obtaining a Vietnam Airlines ticket refund depend primarily on the type of fare purchased. Generally, flexible tickets offer greater refund benefits, while some promotional fares may be non-refundable.

General Refund Conditions

• Refund requests must be submitted at least 3 hours before departure to avoid no-show fees

• Vietnam Airlines processes refunds within 15 working days from the date of the refund request

• Refunds are made to the original payment method used when purchasing the ticket

• The processing time for the refund to appear in your account depends on your bank's regulations
  

Refund Fees by Route (Tickets Issued from 2026)

Vietnam Airlines has updated its cancellation and refund fees for tickets issued in 2026. Fees vary by route and whether the cancellation is made before or after the departure date.

For routes from Vietnam to Europe/Australia :

	Before Departure	On/After Departure
Tickets issued before Apr 1, 2026	USD 75	USD 100
Tickets issued from Apr 1, 2026	USD 100	USD 120

For routes from Vietnam to Northeast Asia :

	Before Departure	On/After Departure
Tickets issued before Apr 1, 2026	USD 75	USD 100
Tickets issued from Apr 1, 2026	USD 80	USD 100

For routes from Vietnam to Hong Kong and Taiwan :

	Before Departure	On/After Departure
Tickets issued before Apr 1, 2026	USD 30	USD 50
Tickets issued from Apr 1, 2026	USD 50	USD 80

For routes from Vietnam to Southeast Asia :

	Before Departure	On/After Departure
Tickets issued before Apr 1, 2026	USD 30	USD 50
Tickets issued from Apr 1, 2026	USD 40	USD 60

For routes from Southeast Asia (excluding India) :

	Before Departure	On/After Departure
Tickets issued before Apr 29, 2026	USD 30	USD 50
Tickets issued from Apr 29, 2026	USD 30	USD 50

For routes from Vietnam to Other International Destinations :

	Before Departure	On/After Departure
Tickets issued before Apr 1, 2026	USD 30	USD 50
Tickets issued from Apr 1, 2026	USD 100	USD 120

For Domestic Flights :

	Refund Fee
Tickets issued/changed before Mar 25, 2026	VND 360,000
Tickets issued/changed from Mar 25, 2026	VND 500,000

Passengers should carefully review their fare conditions before requesting cancellation. In certain cases, the refund amount may be subject to the applicable Vietnam Airlines cancellation fees established by the airline. If you're unsure about your ticket's refund eligibility, call +1-866-679-5070 for expert guidance.

Changing Your Vietnam Airlines Flight Date

In addition to cancellations, many passengers need to change their Vietnam Airlines flight date when an unexpected situation arises. Depending on the fare purchased, the airline may allow modifications to the travel date, though fare differences or administrative charges could apply.

Flight Change Fees

For routes from Vietnam to Europe/Australia :

	Before Departure	On/After Departure
Tickets issued before Apr 1, 2026	Free	USD 75 per change
Tickets issued from Apr 1, 2026	Free	USD 100 per change

For routes from Vietnam to Northeast Asia :

	Before Departure	On/After Departure
Tickets issued before Apr 1, 2026	USD 50 per change	USD 75 per change
Tickets issued from Apr 1, 2026	USD 50 per change	USD 80 per change

For routes from Vietnam to Hong Kong and Taiwan :

	Before Departure	On/After Departure
Tickets issued before Apr 1, 2026	Free	USD 30 per change
Tickets issued from Apr 1, 2026	Free	USD 50 per change

For routes from Southeast Asia (excluding India) :

	Before Departure	On/After Departure
Tickets issued before Apr 29, 2026	Free	USD 30 per change
Tickets issued from Apr 29, 2026	Free	USD 30 per change

Making changes well in advance usually offers more options and helps avoid additional no-show charges.

The 24-Hour Cancellation Rule

Vietnam Airlines generally allows free cancellation within the first 24 hours of booking, provided the ticket is purchased at least one week before departure. However, this rule varies by route and fare type.

Important: Vietnam Airlines' refund and cancellation fees are based on when the cancellation is made relative to the departure date, not specifically the 24-hour rule. For example, if you cancel a ticket for travel from Vietnam to Europe at least 3 hours before departure, the refund fee is USD 100 for tickets issued from April 1, 2026 . Canceling on or after the departure date incurs a higher fee of USD 120.

Passengers should always check the specific fare conditions at the time of booking, as the 24-hour policy may not apply to all fare types or routes.

Baggage Policy and Cancellation

The Vietnam Airlines baggage policy and cancellation rules may vary by route and service class. In some cases, additional services purchased, such as extra baggage or seat selection, may have different refund conditions than the main ticket.

For this reason, it's recommended to review the specific terms and conditions before confirming any cancellation or modification request.

Important Cancellation Rules to Remember

1. No-show fees apply if you don't cancel at least 3 hours before departure

2. Reservation cancellation is not the same as ticket cancellation – if you cancel just the reservation, you must still request a refund or rebook to avoid no-show fees

3. Ancillary services (extra baggage, seat selection, etc.) may not be refundable

4. Some fare types are non-changeable/non-refundable – check your fare conditions before booking

5. Online refund is not available for tickets purchased on the same day, changed tickets, partially used tickets, or tickets paid by cash, miles, Konbini, or at bank counters.
   

Frequently Asked Questions

What is the Vietnam Airlines cancellation policy?

The Vietnam Airlines cancellation policy varies by fare type. Some fares allow cancellations with partial or full refunds, while others may be non-refundable. It's recommended to review your ticket conditions before requesting a cancellation.

How to cancel a Vietnam Airlines flight?

Passengers can cancel their reservation through the official website, mobile app, or customer service channels. If you need help understanding your options, you can also call +1-866-679-5070 for guidance.

Does Vietnam Airlines offer ticket refunds?

Yes, Vietnam Airlines allows ticket refund requests if the purchased fare is eligible. The refund amount may be subject to fare conditions and possible cancellation charges.

What are the Vietnam Airlines cancellation fees?

Vietnam Airlines cancellation fees depend on various factors such as route, service class, fare type, and when the cancellation is made. Flexible fares generally offer more favorable conditions than special promotions.

Can I change my Vietnam Airlines flight date after booking?

Yes, in many cases, it is possible to change a Vietnam Airlines flight date. However, availability and possible charges will depend on the rules applicable to your fare type.

How to contact Vietnam Airlines customer service for cancellations?

Passengers can use the airline's official channels for inquiries related to cancellations, refunds, and modifications. If you need assistance with booking management or cancellation information, you can also call +1-866-679-5070 for help.

Does the baggage and cancellation policy affect my refund?

The Vietnam Airlines baggage and cancellation policy may influence the refund of additional services purchased with the ticket, such as extra baggage, seat selection, or special services. Specific conditions depend on the terms applicable to each purchase.

How long does a refund take?

Refunds are processed within 15 working days from the date of your refund request. The time for the refund to appear in your account depends on your bank's processing times. Also Read: How to Correct Minor & Major Name Errors on Singapore Airlines Flights?

Conclusion

The Vietnam Airlines cancellation policy does not apply the same way to all passengers. The rules depend on the fare purchased, the service class, and the specific conditions of the ticket. Before requesting a cancellation, a refund, or a flight date change, it's advisable to carefully review your booking conditions and contact the support team when necessary.

This way, you can accurately understand the applicable Vietnam Airlines cancellation fees, the Vietnam Airlines ticket refund options, and the procedures available to manage your journey efficiently.

For expert guidance on your specific booking, call +1-866-679-5070 to speak with a travel specialist who can help you navigate your cancellation or change options.